Shipping Policy

Shipping Information

At SS Souq, we are dedicated to providing a fast, reliable, and seamless shopping experience for our customers across the UAE. We work with trusted shipping partners to ensure your orders reach you safely and on time.

Order Processing Time

• Orders are processed within 1–2 business days after payment confirmation.

• Once your order is shipped, you will receive a confirmation with tracking details (when available).

Delivery Time

• Estimated delivery time: 4–5 business days.

• Delivery times may vary slightly due to weekends, public holidays, weather conditions, or circumstances beyond our control.

Shipping Charges

• Shipping fees are calculated at checkout and displayed before completing your purchase.

• Any applicable charges will be clearly shown during checkout.

Order Tracking

When tracking is available, we will provide your tracking information so you can follow your order until delivery.

Customs & Duties

Customers are responsible for any applicable customs fees, import duties, or taxes. SS Souq is not responsible for delays caused by customs procedures.

Delayed Orders

We always aim to deliver your order within the estimated timeframe. However, delays caused by shipping carriers or unexpected circumstances may occur. If your order is delayed, please contact our support team for assistance.

Incorrect Shipping Information

Please ensure your shipping details are accurate before placing your order. SS Souq cannot be responsible for delays or failed deliveries caused by incorrect information.

Contact Us

For any shipping questions, please contact SS Souq customer support.

Thank you for shopping with SS Souq.